Introduction
Cwtch Collective (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or contact us through our online enquiry form.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws.
Who We Are
Cwtch Collective is a charitable organisation supporting families of children with serious illnesses through practical support services and community initiatives.
If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us using the details provided at the end of this policy.
Information We Collect
When you submit an enquiry through our website, we collect the information you choose to provide, which may include:
We do not intentionally collect special category personal data (such as health information) through our website contact form. However, if you choose to include such information in your message, we will treat it confidentially and in accordance with applicable data protection laws.
How We Collect Information
We collect personal information directly from you when you:
We may also automatically collect limited technical information when you visit our website, such as:
This information is used to help maintain the security and functionality of our website.
How We Use Your Information
We use the information you provide to:
We will only use your personal information for the purposes for which it was collected unless we reasonably consider another use to be compatible with those purposes.
Lawful Basis for Processing
Under UK GDPR, our lawful basis for processing your personal information is:
Legitimate Interests
We process your information where it is necessary to respond to enquiries, communicate with individuals interested in our work, and operate our charity effectively.
Consent
Where required by law, we will seek your consent before using your information for specific purposes.
Legal Obligations
We may process personal information where necessary to comply with legal or regulatory requirements.
Data Storage and Security
We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure or alteration.
Information submitted through our website may be stored securely by our website hosting provider and authorised members of Cwtch Collective who require access in order to respond to enquiries.
Access to personal information is restricted to individuals who need it for legitimate charity purposes.
While we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Sharing Your Information
We do not sell, rent or trade personal information.
We may share information with trusted service providers who assist us in operating our website or managing communications, where necessary and subject to appropriate safeguards.
We may also disclose information where required by law, regulation, court order or to protect the rights, safety or property of Cwtch Collective or others.
International Transfers
Where any service providers store data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal information in accordance with UK data protection laws.
Data Retention
We will retain personal information only for as long as necessary to fulfil the purpose for which it was collected.
Enquiry form submissions will generally be retained for up to 24 months unless there is a legitimate reason to retain them for longer, such as an ongoing relationship, safeguarding concern or legal obligation.
When information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the right to:
To exercise any of these rights, please contact us using the details below.
Complaints
If you are unhappy with how we handle your personal information, we would appreciate the opportunity to address your concerns first.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page and the revised version will take effect immediately upon publication.
Contact Us
For questions regarding this Privacy Policy or your personal information, please contact:
Cwtch Collective
Email: hello@cwtchcollective.org